Technical Support

If you encounter technical questions or problems while using the portal, we are happy to help. Our support team assists you quickly, competently, and solution-oriented – so you can focus entirely on your content work. We are a small team and not available around the clock. The fastest way is the support form.

Support Form: Please preferably use our support form below so we can take up your request in a structured manner and process it in a targeted way.

💡 Note

Your session ID will be automatically detected and sent with your request so we can help you better. All fields with a red asterisk (*) are required fields.

Name *

Email *

Category *General QuestionsTechnical IssuesData ErrorsLogin ProblemsOther

Priority *LowMediumHighUrgent

Subject *

Message *

Regular Office Hours

Our regular office hours are Monday to Thursday between 9:00 AM and 4:00 PM and Friday from 9:00 AM to 1:00 PM.

System Outage

In the event that the portal is not accessible, please contact +49 (30) 346 496 802 and outside office hours +49 (177) 4425586.